Payment policy

Thank you for your purchase! Please read our payment policy carefully
to fully understand the general terms and conditions applicable to transactions
made on our website. If you have any questions, please contact
our customer service team via the Contact page.

Accepted payment methods

We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Carte Bancaire
- Maestro
- PayPal
- Scalapay
- Shop Pay
- Apple Pay

Payment security

The security of your payment is our top priority. We use
industry-standard encryption technologies (PCI-DSS) to
ensure the security of your personal and financial information during the
payment process.

Payment processing

We process payments immediately at the time of purchase. Once
your payment has been successfully processed, you will receive a confirmation email
containing your order details.

Currency

Payment is made in the currency corresponding to your delivery country:
euros (EUR) for France, Belgium, and Luxembourg; Swiss francs
(CHF) for Switzerland. The applicable currency is automatically determined
based on the delivery address selected at the time of purchase.

Failed transactions

If your payment is declined or fails:
- Check that your card or payment account information
  is correct.
- Contact your bank or payment provider for more
  information.
- If the problem persists, contact our customer service team; we are here to
  help you.

Refunds and disputes

For any information regarding refunds, exchanges, or
disputes, please consult our Return and Refund Policy:
https://maisonmatheis.com/policies/refund-policy.

For any other questions:
Our customer service team is available Monday to Friday, from 9 a.m. to 6 p.m. In case
of a problem, contact us; we will respond within 24 hours.
Phone: +33 9 55 73 83 11
Email: info@maisonmatheis.com
Address: 22, rue Edgar Reyle, 57070 Metz, France